In the drive to provide clients with a truly integrated facilities management software package, TabsCAFM comprises of a unique IT Support solution designed to aid IT Support Technicians with helpdesk call routing.
Utilising the same infrastructure as the Reactive Maintenance system, and employing the power of a web-based client portal, the IT Support module offers a natural extension from a standard Computer-Aided Facilities Management (CAFM) solution. Users of Web are be provided with a central resource for requesting maintenance jobs, booking rooms, submitting IT Support issues and much more.
IT Technicians are empowered with an advanced management (Core) console, providing essential tools to monitor and track each support call from request, through to completion. Natural extension routes are provided to issue purchase orders for replacement parts or remove stock items from stores…each linked back to a single support call.
Those looking to utilise the product to manage their ‘clients’, have options to create quotations or invoices for completed support calls.
Whether an in-house IT department or a provider total facilities management services, the IT Support module is a useful module to have in your arsenal. Support calls can easily be logged via the Web interface, which acts as a central window for facilities management services.
IT Support technicians have high-level access through the Core console to respond, track and monitor support call progression. IT managers have access using real-time analytical/statistical using the View reporting tool.
Natural progression routes are available to raise purchase orders for parts, or perhaps remove items from stock.
For internal operations, you may want to employ departmental recharging using the built in cost centre features. Alternatively, routes are available for quotations and invoicing for providers of IT services.
Natural extension routes include...
Select Modulesyou can add more at anytime
Add InterfacesWeb, Go, DIU, View, Accounts
Add UsersRequired for Core & Go only
Choose DeploymentDesktop, Web-based or Hosted